Facility management is an interdisciplinary field devoted to the
coordination of space, infrastructure, people and organization,often associated
with the administration of office blocks, arenas, schools, convention centers,
shopping complexes, hospitals, hotels, etc. to as non-core functions.
Facility management has become highly competitive, subject to
continuous innovation and development, under pressure to reduce costs and to add
value to the core business of the client organisation where possible.
Facility management is now widely supported with training and
professional qualifications often co-ordinated by Facility management
institutes or associations.
Role of the Facilities Manager
The discipline of facility management and the role of facility
managers in particular are evolving to the extent that many managers have to
operate at two levels: strategic-tactical and operational.
It is the role of a facility manager to ensure corporate and
regulatory compliance plus the proper operation of all aspects of a building to
create an optimal, safe and cost effective environment for the occupants to
Strategic Asset Management
- Fire safety – The threat from fire carries one of the highest risk
to loss of life, and the potential to damage or shut down a business.
- Security – To any organisation is necessary to protect the
employees and the business and this often comes under the control of the
facilities management department, in particular the maintenance of the
Maintenance, testing and inspection
- Cleaning – Cleaning is scheduled as a series of „periodic“
tasks: daily, weekly, monthly, etc.
- Operational – The Facilities Management department has
responsibilities for the day to day running of the building, these tasks may be
outsourced or carried out by directly employed staff. This is a policy issue,
but due to the immediacy of the response required in many of the activities
involved the Facilities Manager will need to keep tight control, often requiring
daily reports or an escalation procedure.
- Tendering – The facilities management team will seek to
periodically re-tender their contracts, or at the very least bench mark them to
ensure they are getting value for money. For this to happen it is necessary to
have an up to date list of equipment or assets to send out with the
Commercial property management
- Business continuity planning- All organisations should have in place
a continuity plan so that in the event of a fire or major failure the business
can recover quickly. In large organisations it may be that the staff move to
another site that has been set up to model the existing operation. The
Facilities Management Department would be one of the key players should it be
necessary to move the business to a recovery site.
- Space allocation and changes
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